Frequently Asked Questions
Prescription Replacement Lenses, Glasses and Frames Online
What do you do?
We specialize in replacing lenses in eyeglass or sunglass frames that you already have. Why do we do this, you ask? If you've ever tried to walk into a optical shop with your own frame, you've likely either walked out disappointed or with a bill that added up to $500. We think this is wrong. You shouldn't have to buy a new frame every time you need your lenses updated.
There is no subsitute for a well made frame that you know fits perfectly, so why let it go to waste? We believe we make the highest quality prescription lenses available online at the most reasonable prices.
Why should I order from you?
The reason is simple. We offer the very best value, quality and service. Save 50-70% over what you’d pay at the doctor or a national chain store. Our U.S.- licensed opticians are hand-picked to do things right. We’re proud to guarantee their work. And our opticians are just some of the real people behind this website. Just call us toll free at 888-590-3937, Monday to Friday, 9:00 AM to 5:00 PM, Eastern Time.
How can you save me so much money?
We’ve eliminated much of the usual overhead and pass the savings on to you. But there is no compromise on quality. We use the same quality lens products and laboratories that your doctor uses. Your glasses are processed, measured, and inspected by a licensed Optician. We have rigorous quality control measures in place. As a business that grew, we take great pride in our work. Your satisfaction is guaranteed. Read our guarantee below.
How does it work?
Most of our customers send us their glasses. We can fit new lenses into your existing frames by duplicating your prescription, or by filling a new prescription you send. We provide you with a mailing label to send us your glasses, so there's no need to leave your house to get new prescription lenses!
How do I order?
Simply visit our Order Lenses page and choose your lens. Or call us at 888-590-3937, and we'll give you a hand. Upon checkout, we'll send your a confirmation email that details how to send us your glasses. We’ll almost always fabricate and ship your new glasses within 3 business days of receiving your old glasses. (If there’s a delay, we’ll notify you.) You’ll get great glasses at a great price. Keep reading to find out what we advise and how we work for you.
Why should I order from you? Can I save even more money by just buying ready-made reading glasses elsewhere?
We hear this a lot. And we’d like to offer a few caveats. Ready-made (or over-the-counter) reading glasses are convenient, cheap and popular. But remember this key point: ready-made reading glasses are a convenience device designed for occasional use only. They can never replace eye exams… and the kind of high quality prescription glasses (fabricated by licensed opticians) that we offer at very reasonable prices.
How can I be sure my glasses will fit?
We’ve got it covered! If we are fitting new lenses into frames you send us, there’s no problem: you already know the frames fit. You can also send us new frames you’ve already bought and had fitted and we will fit new lenses into them. And you can always have a doctor or optician make adjustments once you receive your new glasses from us. They will usually do this at no charge.
Is there anything you can’t do?
Not much! Keep reading for the few exceptions. But if there are lenses, lens coatings or lens options you’d like but don’t see on this website, just contact us. Chances are, we can assist you. Just email us or call 888-590-3937.
Can I send you brand new frames to use? What about someone else’s frames I want to use for myself?
Yes to both. (Can you tell by now we just love saying “yes”?) Send us any frames you like. Just make sure they fit you. If the frames already have lenses made for you in them, we can easily duplicate the measurements. It doesn’t matter whether we are duplicating the same prescription or you are sending a new prescription for those frames. If you send frames with no lenses, we will need to be provided with a copy of your prescription, pupillary distance (PD), and any bifocal, trifocal, or progressive measurements. The PD and other measurements can be measured by your doctor or a qualified optician. These bifocal measurements should be taken with the frames you are using... on your face.
What about insurance coverage?
To keep prices so low, we don’t participate in any insurance. If eligible, you may submit the receipt emailed to you for reimbursement by your insurance or flexible spending plan.
What is your exact guarantee?
We guarantee accuracy in:
- * Duplicating your prescription from lenses you send in
- * Filling a written prescription you send to us for fabrication
- * Matching any measurements provided by your doctor or optician
We handle problems and complaints immediately, on the rare occasions they arise. If the problem arises from a prescription change or an optician’s measurement change, we will offer a correction free of charge within 90 days of the initial purchase. If it is beyond 90 days, we will offer 50% off the purchase price on a new set of lenses.
Is it really required that I send you my frames with my old lenses in them for lens replacement?
In most cases, yes. The exception is if your doctor or optician took measurements for you to use with the new frames we’ll be putting your new lenses into. That’s because we need to precisely duplicate your measurements in the exact frames you’ll be using. We can also duplicate the measurements of your old prescription and use them for the new prescription in the same frame.
Are transitions lenses considered sunglasses?
Transitions lenses are photochromatic. They darken in sunlight and lighten in the absence of sunlight) While an excellent sun filter for any direct sunlight condition, they do not darken in a car (unless you are driving a convertible! In their fully darkened state, they absorb 100% of the U.V. light and approximately 80% of visible light, which is considered a sunglass lens. Transitions lenses are avaliable in both gray and brown in most lens types.
What are polarized lenses?
Polarized lenses are dark sunglass lenses (gray or brown) with a special filter layer inside them that prevent reflected light from passing through. Reflected light from water, snow, shiny car surfaces and windows disappear like magic. They also absorb 100% of the U.V. and are the ultimate sunglass lens. They are available in either non-prescription or prescription single vision, bifocal or progressive styles. For total sunglass comfort, some people have a backside-only anti-reflective coating applied to their polarized lenses.
What is anti-reflective coating and is it really worthwhile?
Light reflecting off a lens surface, whether it be from behind, above or from the side of the glasses, can range from very annoying for some people, to barely perceptible to others. This is especially noticeable at night with street lights and headlights, computer screens, or any light source in a dark environment. Removing this reflection can dramatically improve the quality of vision through the glasses, just as you would remove static from a distant radio station. Anti-reflective coating does exactly this. Cosmetically, it improves your physical appearance by removing the 'glassiness' of your eyeglasses. It also draws attention away from thicker magnifying (or minifying) lenses. The current generation of anti-reflective coatings are very scratch resistant. But it may not be a good choice for children or for those who work in a very dirty or gritty environment (e.g. stone mason, auto repair etc.) But we do recommend anti-reflective coating to everyone else.
What are single vision lenses?
Single vision lenses are lenses which have just your distance, or just your reading prescription in them. Occasionally, the computer distance prescription is ground in them. They are less complex than a bifocal, trifocal or progressive lens, which have more than one power in them. Single vision lenses are the simplest and least expensive replacement lens type.
What type of Sunglass replacement lenses do you make?
Many name brand sunglasses such as Oakley, Maui Jim, Serengeti, Revo, Silhouette, Vuarnet etc. have their own properiety lens tinting techniques and formulas. It is possible to have prescription and non-prescription lenses made by these respective companies... at a price. We offer a better way that saves you money. Send us your sunglasses for our version of replacement lenses. By defintion, a true "sunglass” tinted lens is a prescription or non-prescription lens which is tinted to attenuate or filter out at least 70-80% of the visible intensity of sunlight, and preferably 100% of ultra-violet light. In addition, sunglass tints can be made more effective by use of polarization, and the application of mirror coatings, which further reduce the amount of light entering the lens. And many sunglasses are back-side anti-reflective coated to reduce bright sunlight from behind and beside you. We can create any variation of the forementioned features to provide you with sunglasses best suited for your outdoor lifestyle. We can reasonably match whatever sunglass lens you may send us in both appearance and sun-blocking effectiveness, and the same lens material in most cases.
What are bifocal measurements?
“Bifocal measurements”, or “segment height” are the most common terms for measurements used to place the position of the reading segment of a bifocal, trifocal, or progressive lens for each individual person. It will vary according to the style and size of the frame to be used, and the shape and size of the person’s face wearing the frame.It is essential that this measurement be taken by an optical professional, such as an ophthalmologist, optometrist, or a certified or licensed optician.We can duplicate the position of the reading segment of the glasses that you send us. We can also accommodate requests for variations. Progressive lenses must be set at the center of the pupil in order to work properly. If you are sending a frame without lenses, or someone else’s glasses that you want to use for yourself, then you must provide bifocal measurements. Your doctor or certified or licensed optician can provide you with these measurements.
What is Ultraviolet Light (UV)?
Ultraviolet light is a type of light beyond the normal spectrum of visible light, invisible to the human eye. UV light can harm the eyes. Cataracts, macular degeneration and cancer may result. Some people are more susceptible to the harmful effects of UV light than others. Children are especially vulnerable because the UV absorbing properties of the eyes have not fully developed. So quality sunglasses for children are not an extravagance for children. People who are on certain medications should also beware of being in the sun too long. Birth control pills, sulpha drugs, diuretics and tranquilizers can sensitize the eyes to UV and increase the risk of eye damage. Combat UV with wide brim hats and quality sunglasses which absorb the full spectrum of UV, including UVA and UVB, and a UV filter for lenses. Most prescription lens materials have UV inhibitors in them, but be sure to ask. That’s why we recommend UV inhibitors to everyone.